It's 2022: Time to Update Your DPW Image - Virtual Classroom


Tired of the complaints?  Want to shift the focus on your department into a positive program?  Want to get community buy-in and support for your projects and equipment needs? Ready to step up your social media presence and set SOPs?  This course will cover all of these things. It will provide tools and resources to help public works professionals to learn the art of communicating and to understand the importance of and change the public’s perception of your department. Participants will gain insight to the value of putting your best foot forward and learn tips and tricks on how to do that. Learn what tools are available to create and be a transparent and trusted department.  

Target Audience

This workshop will benefit all those working in the public sector, as well as teams and crews who routinely face the public, from face to face interactions at a construction site, to fielding phone calls. Those departments or agencies looking to up their public image game and establish social media tools would also benefit.


Accommodations for Disabilities: UMTC endeavors to provide an inclusive learning environment for all. If you require special services or arrangements to fully participate in this workshop, please contact Stephanie Cottrell at or 413-800-2655 as soon as possible to discuss reasonable accommodations for your access needs.


Credit Hours

Road Scholar Credits

Continuing Education Credits (CEUs)


Road Scholar Hours

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There are no sessions of this course currently scheduled.