Frequently Asked Questions and Support

Q: How do I create a UMTC/Baystate Roads account?

Watch our How to Create a Person Account Video

Q: How do I update my existing UMTC/Baystate Roads account?

Watch Our How to Update Your Account Video

Q: I've changed employers. Do I need to create a new account in your system?

No, you do not need to create a new account. You can update your existing account. Watch Our How to Update Your Account Video

Q: I get a message that my email is in the system but I can't access my account or reset my password?

It is possible that your account has been inactivated. Please email us and we can look up your account and fix the issue.

Q: As a supervisor/manager how can I edit my employee profiles, remove employees from my company who are no longer working for me, and register employees for classes?

We can make you a Registration Manager in our system. Please email us at admin@umasstransportationcenter.org to be made a Registration Manager. Learn more about what a Registration Manager can do by viewing our Registration Manager Functions document.

Still not finding what you are looking for? Please email us at admin@umasstransportationcenter.org or call 413-545-2604.