Frequently Asked Questions and Support

How do I create a UMTC/Baystate Roads account?

Watch our How to Create a Person Account Video

How do I update my existing UMTC/Baystate Roads account?

Watch Our How to Update Your Account Video

I've changed employers. Do I need to create a new account in your system?

No, you do not need to create a new account. You can update your existing account. Watch Our How to Update Your Account Video

I get a message that my email is in the system but I can't access my account or reset my password?

It is possible that your account has been inactivated. Please email us and we can look up your account and fix the issue.

As a supervisor/manager how can I edit my employee profiles, remove employees from my company who are no longer working for me, and register employees for classes?

We can make you a Registration Manager in our system. Please email us at to be made a Registration Manager. Learn more about what a Registration Manager can do by viewing our Registration Manager Functions document.


Still not finding what you are looking for? Please email us at or call 413-545-2604.