Tools, Tactics, and Insights: Elevating Your Communication Skills in the Workplace-Chicopee
Date: 9/19/2023 8:30 AM - 9/19/2023 3:00 PM
Location: UMass Transportation Center Aviation & Research Training Center
27 Lonczak St.
Working in public service is fulfilling. But, let’s face it, being a public employee can also be challenging.
It requires thoughtful and effective communication with a wide range of residents, some of whom may
not be easy to deal with. As a public employee you not only need to be good at what you do, you also
need to be skilled at communicating and building relationships with a variety of people. Doing so
successfully requires a firm grasp of effective communication tactics, the ability to deal with difficult
behavior, and an understanding of how to help yourself and others thrive during times of change.
During this workshop, you will:
• Explore what it means to be an ideal team player;
• Investigate the four types of conversations and learn practical strategies to effectively communicate
• Examine what makes behavior difficult and gain tangible tactics for dealing with the five most
common dysfunctional behaviors; and
• Explore your personal reactions to change, how to increase your change flexibility, and work
effectively with colleagues and community members whose reaction to change differs from your
Accommodations for Disabilities: UMTC endeavors to provide an inclusive learning environment for all. If you require special services or arrangements to fully participate in this workshop, please email Stephanie Cottrell or call 413-800-2655 at least 14 days prior to the event. Such services are provided free of charge. Also, if you have any dietary restrictions, please inform Stephanie at least 10 days prior to the event.
|Richard||Town of Sudbury|
|Matthew||Town of Natick|
|Jennifer||City of Worcester DPW&P|
|Ken||Town of Natick|
|Dick||Town of Athol DPW|
|Connor||City of West Springfield DPW- Engineering Division|
|Chadd||City of Worcester Water & Sewer Operations|
|Paul N.||Town of West Boylston DPW|
|Carlos||City of Worcester DPW&P|
|Paul||Town of Athol DPW|
|Jennifer||Town of Athol DPW|
|David||Town of Sudbury|
|Jaret||Town of Royalston DPW|
- Kenya Rutland
Principal at KJR Consulting