Tools, Tactics, and Insights: Elevating Your Communication Skills in the Workplace-Cambridge

Date: 12/14/2023 8:30 AM - 12/14/2023 3:30 PM

Location: City of Cambridge
344 Broadway
2nd floor conference room
Cambridge, Massachusetts



This class has reached its capacity. To be placed on a wait list please click on the link below


Course Description:
Working in public service is fulfilling. But, let’s face it, being a public employee can also be challenging.
It requires thoughtful and effective communication with a wide range of residents, some of whom may
not be easy to deal with. As a public employee you not only need to be good at what you do, you also
need to be skilled at communicating and building relationships with a variety of people. Doing so
successfully requires a firm grasp of effective communication tactics, the ability to deal with difficult
behavior, and an understanding of how to help yourself and others thrive during times of change.

During this workshop, you will:

• Explore what it means to be an ideal team player;
• Investigate the four types of conversations and learn practical strategies to effectively communicate
in each;
• Examine what makes behavior difficult and gain tangible tactics for dealing with the five most
common dysfunctional behaviors; and
• Explore your personal reactions to change, how to increase your change flexibility, and work
effectively with colleagues and community members whose reaction to change differs from your

Target Audience:

This class is designed to build communication skills among your team and with those you serve, your communities. Anyone who wishes to improve team dynamics or experience positive interactions across all audiences would benefit from this class.

Accommodations for Disabilities: UMTC endeavors to provide an inclusive learning environment for all. If you require special services or arrangements to fully participate in this workshop, please email Stephanie Cottrell or call 413-800-2655 at least 14 days prior to the event. Such services are provided free of charge. Also, if you have any dietary restrictions, please inform Stephanie at least 10 days prior to the event.

First Name Affiliation
Yilkal City of Cambridge Traffic
Cheryl City of Cambridge DPW
John City of Cambridge DPW
Ehren City of Cambridge
Sean City of Cambridge DPW
Alex City of Cambridge DPW
Paul City of Cambridge Traffic
Melissa City of Cambridge DPW
Louis City of Cambridge DPW
Wendy City of Cambridge Traffic
Karim City of Cambridge DPW
TJ City of Cambridge DPW
Jared City of Cambridge DPW
Linda City of Cambridge DPW
Dan City of Cambridge Traffic
Linda City of Cambridge DPW
Bereket City of Cambridge DPW
David City of Cambridge DPW
Kristen City of Cambridge DPW
Henry FHWA (MA)
Joel WSP (MA)
Richard Town of Lexington
Stephen Town of Burlington
John Town of Lexington
Lisa Town of Burlington DPW
Sean Town of Lexington
Yaser City of Cambridge DPW
Matt Town of Winchester
John Town of Lexington
  • Stephanie Sibille
    Consulting Partner at KJR Consulting
    Stephanie has almost ten years of experience leading and supporting large group events, designing and delivering experiential programming, and workshop development and facilitation. She is well-versed in an extensive library of team development programs, as well as the DiSC behavior assessment tool and Belbin Team Roles Inventory. Stephanie is bilingual and has rich international experience.